Buying or selling a property can be one of the most significant transactions people make throughout their lives, and it’s essential to ensure that these transactions are as smooth and as hassle-free as possible. One way that you can help to protect yourself during the buying or selling process is by working with a reputable estate agent who takes their responsibilities seriously and is committed to providing quality service.
One such agency that has made waves in the real estate industry is Purplebricks Group Plc, a leading online estate agent that uses technology to revolutionize the traditional property market. The company aims to empower customers in their property journey by offering transparency, flexibility, and choice, from the initial marketing of the property to the completion of the sale.
However, as with any industry, disputes can arise between any of the parties involved in real estate transactions. Hence, Purplebricks has established an ombudsman scheme to help address consumer complaints that aren’t resolved satisfactorily by the company’s internal complaint-handling procedure.
In this article, we will delve deeper into the role and function of the Purplebricks Group Plc ombudsman and help you understand how it works and the benefits it offers.
Who is the Purplebricks Group Plc ombudsman?
The Purplebricks ombudsman is an independent and impartial body established to resolve disputes between consumers and the company. The ombudsman is regulated by the Property Ombudsman (TPO), an accredited scheme that provides consumers with an alternative dispute resolution process to court proceedings that is faster and less expensive.
The Property Ombudsman functions under the framework of the Consumer Protection Act 1987, providing customers with a free, independent, and impartial dispute resolution service. This service is designed to address disputes between businesses and their customers in the real estate industry and ensure that the highest standards of customer service are maintained.