If you are looking to finance a car, you may have heard of Go Car Credit This company specialises in providing car finance to those with a poor credit history, including customers who have been refused finance elsewhere Go Car Credit operates on a “Guaranteed Car Finance” model, promising customers fast and easy approvals, often within the same day.
However, like any financial institution, Go Car Credit isn’t immune to customer complaints In this article, we’ll look at some of the common issues that Go Car Credit customers face and discuss how the company addresses these complaints.
Complaints About Repayments and Interest Rates
One of the most common complaints about Go Car Credit is that the repayments are too high, especially when compared to the interest rates charged Many customers have reported that they feel they are being taken advantage of and that the high-interest rates are making it difficult for them to keep up with payments.
When customers take out a car finance agreement, they are paying a fee for the option to borrow that money This fee will include the interest rate on the loan, as well as any other fees that the lender may add on This is not unique to Go Car Credit and is standard practice across the car finance industry.
To address these complaints, Go Car Credit has a dedicated customer service team that can discuss the terms of the finance agreement with customers If a customer is struggling to keep up with payments, they can discuss alternative payment plans or refinancing options with Go Car Credit The company is committed to working with customers to ensure that their finance agreement is affordable and manageable.
Complaints About Customer Service
Another common complaint about Go Car Credit is that their customer service is not up to scratch Some customers have reported that they have struggled to get through to the customer service team or have found them to be unhelpful and unsympathetic when dealing with issues.
To address these complaints, Go Car Credit has invested in additional customer service staff and has implemented training programs to ensure that all staff members are knowledgeable and helpful when dealing with customer queries Go Car Credit complaints. The company has also set up a complaints procedure to ensure that any issues are dealt with in a timely and efficient manner.
Complaints About Repossession
One of the most contentious issues when it comes to car finance is the repossession of vehicles Many Go Car Credit customers have reported that they have had their cars repossessed when they have missed a payment or have fallen behind on their repayments This is often seen as unfair, especially if the customer has been making regular payments up until that point.
It’s important to note that when a customer takes out a car finance agreement, they are effectively leasing the car from the finance company until the agreement is paid off in full If a customer falls behind on payments, the finance company has the right to repossess the vehicle.
To address these complaints, Go Car Credit has set up a dedicated repossession team to deal with any issues The company has also implemented strict guidelines to ensure that repossession is only used as a last resort and that customers are given every opportunity to bring their repayments up to date In most cases, repossession can be avoided if the customer contacts Go Car Credit as soon as they are aware of an issue.
Final Thoughts
Like any financial institution, Go Car Credit isn’t immune to customer complaints However, the company is committed to addressing these issues and working with customers to ensure that they are satisfied with their car finance agreement If you have any issues or concerns about your Go Car Credit finance agreement, it’s important to contact their customer service team to discuss your options By working together, you may be able to find a solution that works for both you and Go Car Credit.